|Frequently Asked Questions
Q1. How do I change how I pay for a recurring donation that I previously created?
To change your method of payment, you will need to log into Paypal by following these steps: “PayPal: How do I change the way I pay for a recurring payment, subscription, automatic billing, or installment plan?“
Q2. How do I change the amount of a recurring donation?
To change your recurring donation amount just enter a new amount and choose the ‘Subscribe’ button. On the following screen, loginto Paypal. Paypal will then prompt you with your old subscription amount and your new amount. Choose ‘Save’ if the change looks correct.
Q3. How do I cancel a recurring donation that I previously created?
To cancel your recurring payment, you must log into PayPal and modify your account by following these steps: “PayPal: How do I cancel a recurring payment, subscription, or automatic billing agreement I have with a merchant?“
Q4. Can I set the day of the month that my recurring donation will come out of my account?
Currently, the ability to set the date for the donation does not exist. The day of the month will be the same as the day you set up the donation subscription. So, if you set up the recurring subscription donation on the 5th of September, the next donation will be the 5th of October and so on.
Q5. Can I give by check instead of a credit or debit card?
To make a donation by check, please follow these directions, using firstname.lastname@example.org as the person or organization to receive your gift: “PayPal: How do I use eCheck?“
Q6. Can I direct my offering to specific needs of the Church?
Currently, we are not able to accept directed donations online.
Q7. Is the giving site and PayPal secure?
Yes. We use SSL HTTPS secure pages and PayPal guarantees the security of their website.
Q8. Can One Church staff change my recurring or single donation amounts for me?
Please make all changes through the PayPal interface. One Church is unable to change individual PayPal accounts. To contact PayPal please visit their Contact Us website.
Q9. Are there fees involved when donating online?
Customary fees for credit card and ACH transactions are deducted by service providers such as PayPal and your credit/debit card for any donations which originate online. These small fees of approximately 3% are deducted from the donation total. Outside of these customary fees, there is no charge to donate online.